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Colocation Hosting Terms And Definitions.

Toll-free Phone Support

Having to pay long distance fees when requiring telephone technical assistance is always irksome. Many hosts provide technical support at toll-free numbers.

NT Technical Support

NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. Designed for enterprise use, each application can access 2GB of virtual memory. NT does not support Plug and Play, which was later added in Windows 2000 and XP. NT 4 Server, Enterprise Edition supports clustering and failover in the event of system failure.

Backbone Provider

An organization that supplies access to high-speed transmission lines that connect users to the Internet. These lines comprise the backbone of the Internet. Different from an ISP, which provides users access to the Internet, a backbone provider supplies the ISPs with access to the lines, such as T1 or T3 lines, that connect ISPs to each other, allowing the ISPs to offer their customers Internet access at high speeds.

DataCenter Locations

Co-location hosts may have various DataCenter locations throughout the U.S. and abroad.

Onsite Storage

A hosting company provides the customer with “x” amount of disk space (GB) on a shared high capacity Disk Array or SAN.

Monitoring Service

Provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers at all four of the data centers. In brief, this comprises; ท Monitoring of all critical services/ports, including FTP, HTTP, SMTP, HTTPS, TELNET, CPANEL and POP3. ท Routine network monitoring of the local area network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG and our custom tailored software. ท Close and constant communication with our data center providers to ensure that our customers have constant access to high-performance Internet connections 24/7.ท An instant paging system to alert our staff to a failure on any monitoring service. This is supplemented by audible alarms and LAN messages.

Dedicated Servers

Reserved for a specific use. In communications, a dedicated channel is a line reserved exclusively for one type of communication. This is the same as a leased line or private line. A dedicated server is a single computer in a network reserved for serving the needs of the network. For example, some networks require that one computer be set aside to manage communications between all the other computers. A dedicated server could also be a computer that manages printer resources. Note, however, that not all servers are dedicated. In some networks, it is possible for a computer to act as a server and perform other functions as well.

Hardware Leasing

Co-location facilities that lease the hardware and equipment as opposed to having your owned servers at the location.

Class C Network

The network ID number part of the IP address can be split off from the host ID part in several ways. If the first three octets are used for the network number, the networks are Class C networks, and they can have 28 - 2 = 254 host addresses.

UNIX Technical Support

A multiuser, multitasking operating system that is widely used as the master control program in workstations and servers

Resellable Space

Web hosting resellers - Hosting give you the freedom, power and flexibility to host as many domain names as you like within your preselected disk space and data transfer limits. You are not limited by the number of domain names in your hosting account, just the resources that those domain names actually use.

Daily Site Backups

Web hosts back up data on their servers. Many host packages offer backups every 24 hours. This is supposed to prevent the loss of data should something happen to the server. . If you think you may need to restore old data in case of a disaster, it may make sense to choose a hosting company that performs regular backups.

24-hour Support

If a web host does not have support personnel on-call at all hours, you will find yourself waiting until 9 AM the next business day before you can have a problem resolved.


A secure space built by the data center provider, normally fenced in, that a client designs and builds their web site hardware infrastructure. Allows for a more flexible hardware design and server inter-connection than standard rack space.

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